Our Commitment
MyOnlineClassPro is committed to providing high-quality academic assistance. We take all complaints seriously and aim to resolve every concern fairly, transparently, and promptly.
What You Can Complain About
You may raise a formal complaint regarding any of the following:
- Quality of work delivered (grades, accuracy, completeness)
- Missed deadlines or late submissions
- Communication or expert conduct issues
- Billing, payment disputes, or unauthorized charges
- Privacy or data handling concerns
- Any other aspect of our service that did not meet your expectations
How to Submit a Complaint
Step 1 — Email Us Directly
Send your complaint to support@myonlineclasspro.com with subject line: COMPLAINT – [Your Order ID]
Step 2 — Include These Details
- Your full name and email address
- Order ID or reference number
- Date of the issue
- Clear description of the problem
- Any supporting evidence (screenshots, files, grades)
Step 3 — WhatsApp (Urgent Issues)
For urgent complaints contact us on WhatsApp: +1 (581) 809-6586. Please still follow up with an email for a formal record.
Our Response Timeline
- We acknowledge all complaints within 24 hours of receipt.
- Simple issues are resolved within 48–72 hours.
- Complex complaints requiring investigation are resolved within 5–7 business days.
Resolution Options
Depending on the nature of the complaint, resolution may include:
- Free revision or rework of the submitted assignment
- Reassignment to a different, more qualified expert
- Partial or full refund in accordance with our Payment & Refund Policy
- Account credit for future orders
- Formal written apology and service improvement commitment
Escalation Process
If you are not satisfied with the initial resolution, you may escalate by replying with the subject: ESCALATION – [Complaint Reference]. A senior team member will review your case independently within 3–5 business days.
Confidentiality
All complaints are handled with strict confidentiality. Your personal details, order information, and complaint contents will not be shared with any third parties.
Contact
Email: support@myonlineclasspro.com · Phone: +1 (585) 522-2449